Refund policy

Return & Refund Policy

We understand that plans can change. You may make changes to your order within 48 hours of purchase without any penalty or additional charges.

To request changes, contact us promptly at:

We accept returns on stock products prior to shipment.

Please note: A 20% cancellation fee applies to all orders whether shipped or unshipped.

To initiate a return or refund, contact us at:

All sales are final for the following:

These orders are non-cancellable and non-refundable.

Once your return is approved, we will issue your refund to the original method of payment within 10 business days.

Please note:

Your bank or credit card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us again at sales@fraserfurniture.ca.